As a part of our dedication to repeatedly enhance your expertise on our platform, we’re excited to launch ShareASale’s new Assist Middle and ticketing assist system – obtainable tomorrow, Might 17.

Please be aware: We’re upgrading the Assist Middle and ticketing assist system at 3pm CT on Tuesday, Might 17. Entry could also be briefly unavailable however will probably be full by finish of enterprise day. If you happen to presently have an open assist request within the earlier ShareASale ticketing system, this can robotically be transferred to the brand new ZenDesk system throughout this time and you’ll obtain emailed directions on learn how to entry as soon as full.

What’s
the brand new Assist Middle and the way do I entry it?

Powered by Zendesk’s award-winning customer support software program, ShareASale’s new Assist Middle is an all-in-one assist hub designed to drive associate success. Go to the location for entry to articles, movies and guides on subjects together with program coaching, development alternatives, trade and sector insights and associate recruitment, in addition to basic steering and optimizations. The Assist Middle can be the place you possibly can submit a ticket to request additional assist from our crew of specialists.

To
entry the brand new Assist Middle and submit a ticket:

  • Inside the ShareASale UI by choosing Assist Middle within the higher right-hand nook
  • Visiting https://assist.shareasale.com, and navigating to ‘Submit a request’ within the higher right-hand nook
  • Sending an e mail to shareasale@shareasale.com

What are the advantages of the brand new Assist Middle?

ShareASale’s fashionable Assist Middle accelerates our customer-first method, making assets extra available to all companions. If you happen to can’t discover solutions to your questions, merely increase a ticket by way of one of many above strategies. You can be requested to pick out your account sort and reply some preliminary questions to assist us perceive the scope of your request and supply suggestions. The extra data you possibly can present, the simpler it’s for us to help.

Begin
utilizing the Assist Middle At this time for:

  • 24/7
    entry to related associate assets
  • Accelerated
    response instances
  • Outlined
    ticket fields to extend response relevancy
  • Actual-time
    assist suggestions
  • Direct
    entry to crew of specialists

Alexandra Forsch, president of Awin US, says, “ShareASale’s new Assist Middle elevates our skill to convey long-term success to purchasers by offering direct entry to knowledgeable steering, tips about learn how to strengthen relationships with companions, and greatest practices for scaling packages. The platform additionally permits our companions to simply get solutions to any query by both a devoted article or by a member of the crew. We’re excited to supply yet one more useful resource that will help you discover success within the affiliate channel.”

We hope you can see worth in our new Assist Middle and ticketing assist characteristic and sit up for your suggestions. You may go to it right here or immediately inside the UI beginning tomorrow, Might 17.

For any
questions, please contact shareasale@shareasale.com

The publish ShareASale releases new associate Assist Middle and ticketing assist system appeared first on ShareASale Weblog.

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