Amazon isn’t your run-of-the-mill firm. You may’t ask to talk to the supervisor a few suspended Amazon account or the rest which may go mistaken. So, what do you do for those who need assistance? As an Amazon vendor, it’s essential to observe sure procedures. Right here’s easy methods to contact Amazon vendor assist immediately, or the Vendor Efficiency Workforce, or every other related get together.
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If you’re about to have a suspended Amazon account, each minute spent making an attempt to pay money for the precise individuals at Amazon prices you cash. If it’s proper in the midst of a gross sales season, your entire 12 months’s revenue may hinge on how shortly you get via to the Vendor Efficiency Workforce. However easy methods to contact Amazon immediately?
Worse but, let’s say you’re already suspended. You realize Vendor Help can assist with suspended Amazon accounts and listings. However easy methods to contact Amazon vendor assist immediately?
Whether or not you name or write an electronic mail, it’s essential to discover the precise particular person the primary time round. The second you’re handed on to another person, your probabilities for a quick reinstatement begin to dwindle.
At SellerEngine, we’ve been coping with suspended Amazon accounts for the most effective a part of 20 years. We’ve seen all of it.
However one factor we haven’t seen is an entire record of all of the contact data Amazon sellers have to maintain issues operating easily, which is why we’re sharing ours.
Methods to Contact Amazon Vendor Help Immediately, by Cellphone or Net Type
As a US vendor, there’s no direct approach to get via to a consultant by cellphone.
You used to have the choice to ask for a name by way of the Assist> Get Help panel in Vendor Central proven beneath.
There should still be some Amazon venues with this configuration.
Be aware you could nonetheless entry this panel to pick out your subject from a listing, however you don’t have the “Name me now” button anymore.
When you’re prepared to attend for an electronic mail from the Vendor Help group as an alternative, you should utilize this Assist hyperlink, however don’t neglect to alter your area and placement (e.g., ‘com’ as an alternative of ‘co.uk’ and ‘US’ as an alternative of ‘ GB’).
The present Assist panel on Amazon seems just like the one seen beneath. There’s no tree construction. It’s essential to sort your subject and choose from a brief record of AI-generated choices.
Beneath, you’ll discover hyperlinks to the Vendor Boards and your Case Log.
When you’re within the USA and hoping for a fast name, you may use the normal enquiry quantity, 1-888-280-4331, and ask to be transferred to Vendor Help.
Then there’s additionally the consumers’ buyer assist web page.
However for those who’re on a special Amazon venue, you will get straight via to Vendor Help in your area, with out being transferred.
Listed below are some numbers you possibly can dial overseas:
- Germany. +0800-7234382
- UK. +44-2070-8479-11
- Canada. +1-800-372-8066
- India. +91-800-419-7355
- World. +1-206-922-0880
Methods to Get a Name From Your Vendor Efficiency Workforce
It shouldn’t take you lengthy to succeed in the Vendor Efficiency Workforce for those who promote on Amazon.com.
You should utilize the ‘Name me now’ button in your Account Well being dashboard throughout working hours.
Ensure you registered with a native cellphone quantity. When you don’t have already got one, it’s essential to purchase a digital one.
An alternative choice is to go to your Vendor Central account throughout native working hours and use the Assist > Contact Us choice.
As above, you want a native cellphone quantity. In any other case, it gained’t work. Then request a callback.
Then there’s additionally the choice to make use of a shortcut hyperlink. It’s mainly the identical hyperlink for all venues. Simply exchange the top-level area (.com, .de, and many others.).
To entry the contact kind on your native Vendor Efficiency Workforce and converse to an Account Well being Specialist, you possibly can click on right here:
- US. https://sellercentral.amazon.com/cu/contact-us/cmn/high quality
- UK. https://sellercentral.amazon.co.uk/cu/contact-us/cmn/high quality
- FR. https://sellercentral.amazon.fr/cu/contact-us/cmn/high quality
- DE. https://sellercentral.amazon.de/cu/contact-us/cmn/high quality
- CA. https://sellercentral.amazon.ca/cu/contact-us/cmn/high quality
- IN. https://sellercentral.amazon.in/cu/contact-us/efficiency
- MX. https://sellercentral.amazon.com.mx/cu/contact-us/efficiency
- JP. https://sellercentral.amazon.co.jp/cu/contact-us/efficiency
Be aware that you just don’t have the choice to resolve the difficulty over electronic mail, and should present a sound cellphone quantity as an alternative.
As above, it’s essential to additionally present a quick description of your subject. You have got the choice to ask for a name on a global cellphone quantity, although.
Methods to Contact Amazon by E-mail
Contact Particulars for Amazon Sellers Working on the US venue, Amazon.com
Efficiency Workforce: seller-performance@amazon.com
Appeals and Coverage Violations: seller-performance-policy@amazon.com/ pq-seller-assessment@amazon.com/ pq-sv-appeal@amazon.com/ enforcement-appeals@amazon.com
Vendor Fulfilled Prime Account Suspension. sfp-performance@amazon.com
Itemizing Suspension. pq-policy@amazon.com/ seller-appeals-pq-dispute@amazon.com/ listing-evaluation@amazon.com/ pq-review@amazon.com/ pq-review-lvr@amazon.com/ pq-offer-review@amazon.com
Itemizing Abuse Workforce. listings-report-proactive@amazon.com
IP Infringement Discover. notice-dispute@amazon.com/ notice-request-dispute@amazon.com
Restricted Product Suspension. pq-internalreports@amazon.com
Product Security Issues. safety-policy@amazon.com
Product Evaluation Moderator. review-seller-appeals@amazon.com
Skilled Well being Care Program. prohealthcare@amazon.com
“Plan B” Product Approval Requests. mps-review@amazon.com
Funds Queries. payments-funds@amazon.com
Disbursement Queries. disbursement-appeals@amazon.com
Utility Patent Impartial Analysis Program. patent-evaluation@amazon.com
SFP account freeze. sfp-performance@amazon.com
FBA stock elimination. remove-my-inventory@amazon.com
Reporting a list violation. listings-report-proactive@amazon.com
Reporting malicious assaults. examine@amazon.com
Contact Particulars for Amazon Sellers Working on the UK venue, Amazon.co.uk
Efficiency Workforce. seller-performance@amazon.co.uk
Appeals and Coverage Violations: seller-performance-policy@amazon.co.uk
EU Begin-Up Banking and Fee Accounts. seller-verification-enquiry@amazon.co.uk
UK Plug Issues. seller-performance-ukplugs@amazon.co.uk
IP Proper Infringement. notice-dispute@amazon.co.uk/ notice-request-dispute@amazon.co.uk
Disbursement Workforce. disbursement-appeals@amazon.co.uk
Fee after Account Suspension. payments-investigate@amazon.co.uk
Contact Particulars for Amazon Sellers Working within the EU
Efficiency Workforce in Spain. performance-vendedor@amazon.es
Product High quality Appeals in Spain. politicas-performance-vendedor@amazon.es
IP Infringement Discover in Spain. notice-dispute@amazon.es/ aviso@amazon.es
Fee after Account Suspension. investigacion-pagos@amazon.es
Efficiency Workforce in Italy. performance-venditore@amazon.it
Product High quality Appeals in Italy. performance-venditore-politiche-di-condotta@amazon.it
Fee Points in Italy. revisione-pagamenti@amazon.it
IP Infringement Discover in Italy. notice-dispute@amazon.it/ notifica@amazon.it
Fee after Account Suspension. payments-investigate@amazon.it
Efficiency Workforce in France. performance-vendeur@amazon.fr
Product High quality Appeals in France. politique-performance-vendeur@amazon.fr
IP Infringement Discover in France. notice-dispute@amazon.fr/ notification@amazon.fr
Fee after Account Suspension. investigation-amzpayments@amazon.fr
Efficiency Workforce in Germany. verkaeufer-performance@amazon.de
Product High quality Appeals in Germany. verkaeufer-performance-richtlinie@amazon.de/ pq-product-review@amazon.de
IP Infringement Discover in Germany. notice-dispute@amazon.de/ mailto:notice-dispute@amazon.de
Funds Points in Germany. payments-nachforschungen@amazon.de
Contact Particulars for Amazon Sellers Working in Canada, Mexico, Japan, and India
Efficiency Workforce in Canada. pq-seller-assessment@amazon.ca/ seller-performance@amazon.ca
Product High quality Appeals in Canada. seller-performance-policy@amazon.ca
IP Infringement Discover in Canada. notice-dispute@amazon.ca/ notice-request-dispute@amazon.ca
Fee after Account Suspension. payments-investigate@amazon.ca
Efficiency Workforce in Mexico. pq-seller-assessment@amazon.com.mx
Product High quality Appeals in Mexico. politicas-performance-vendedor@amazon.com.mx
IP Infringement Discover in Mexico. discover@amazon.com.mx
Fee after Account Suspension. payments-funds@amazon.com.mx
Efficiency Workforce in Japan. pq-seller-assessment@amazon.jp/ alliance@amazon.co.jp
Product High quality Appeals in Japan. seller-performance-policy@amazon.jp
Fee after Account Suspension. payments-investigate@amazon.co.jp
Efficiency Workforce in India. pq-seller-assessment@amazon.in
Product High quality Appeals in India. seller-performance-policy@amazon.in
IP Infringement Discover in India. discover@amazon.in
Fee after Account Suspension. payments-investigate@amazon.in
Methods to Contact Amazon to Escalate
It is best to solely escalate as a final resort.
No person at Amazon likes it when sellers go over their head.
But when your Plan of Motion is robust and also you basically disagree with Amazon’s determination, there’s nothing mistaken with getting a second opinion.
Sellers within the UK have a number of methods to take their subject to somebody increased up within the chain of command. However replies should not assured, and so they’re not all the time quick sufficient. Listed below are some often used electronic mail addresses:
- 911escalationpq@amazon.co.uk
- resolution-uk-sellers@amazon.co.uk
US sellers can write to resolution-sellers@amazon.com for escalations. That is mainly the e-mail handle for the Amazon.com Government Vendor Relations Workforce. Presumably, something US sellers ship to Jeff Bezos at jeff@amazon.com additionally goes via to them.
By the way, jeff@amazon.com had been the go-to for Amazon sellers from the world over for years. Phrase has it Jeff would learn the emails. He’d then move on something value investigating to the manager group, alongside together with his iconic ‘?’.
Methods to Contact Amazon About an Infringement
Sellers with their very own manufacturers can use Model Registry to take away hijackers, copy-cats, and piggybackers.
However all people else must notify Amazon of the infringement.
To report an Amazon vendor, use this hyperlink: https://www.amazon.com/report/infringement.
Methods to Contact Amazon Market Net Service/ Developer Help
Vendor Help doesn’t deal with Amazon MWS points.
When you’re having technical hassle together with your account, a Options Architect might be able to assist.
This hyperlink will take you to the suitable contact kind: https://sellercentral.amazon.co.uk/gp/mws/contactus.html.
That virtually covers the principle methods an Amazon vendor can attain Vendor Help and the Vendor Efficiency Workforce.
When you wished to know easy methods to contact Amazon immediately however couldn’t discover the reply right here, please tell us within the remark part beneath.
For these amongst you with a suspended Amazon account, please check out our Account Rescue web page.
Disclaimer: The contact particulars shared above are legitimate in the intervening time of writing, to the most effective of our information, however are additionally topic to alter. Amazon could disable, merge, take a look at, or reassign them at any time, with out discover.
Melanie takes an lively curiosity in all issues Amazon. She retains a watch on the most recent developments and retains Amazon sellers in control.
The publish Methods to Contact Amazon Immediately [Useful Contact details for Amazon Sellers] appeared first on SellerEngine.
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